Service Level

Our service level agreements:

Standard

99,9% availablity of power and network
quick replacements for hardware provided by us
Maximum latency of 30ms within our own network in germany
24x Incident support
Free 24x7 support for hardware provided by Probe Networks
Test our network: Speedtest or Traceroute

High availabilty level
99,999% availability of power and network
Maximum ETTR of 2 hours for hardware provided by Probe Networks
Maximum latency of 30ms within our own network in germany
24x Incident support
Free 24x7 support for hardware provided by Probe Networks
Test our network: Speedtest or Traceroute

In case we do not comply with the provided SLA we will refund 1/30th of the monthly fee per 0,1% of unavailability. Maximum refund limited to full month rental fees.

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